Lenverraβ’ Β· Returns & Refunds
Return & Refund Policy
Clear steps for requesting a return, reporting an order issue, and receiving an approved refund.
Last updated: September 24, 2026
Return Window
30 calendar days
Before Returning
Contact us first
Refund Timing
5β10 business days
01 Β· RETURN WINDOW
30 days after confirmed delivery.
Eligible products may generally be returned within 30 calendar days after confirmed delivery, subject to the conditions in this policy. Contact us before the return period expires.
02 Β· RETURN ELIGIBILITY
Products should remain in saleable condition.
- Unused and unworn.
- Free from stains, odors, makeup, damage, or excessive handling.
- Returned with original tags, packaging, accessories, and protective materials.
- Packaged securely for return shipment.
03 Β· STARTING A RETURN
Contact us before shipping anything.
Email service@lenverra.com with your order number, product name, reason for return, and photographs or video where relevant. Wait for return approval and the correct return instructions.
04 Β· RETURN SHIPPING
Shipping responsibility.
Customers generally pay return shipping for preference-based returns. For a confirmed incorrect, damaged, defective, or incomplete order attributable to us, we will provide an appropriate solution.
05 Β· INSPECTION AND REFUNDS
How approved refunds are handled.
After an approved return is received and inspected, the eligible refund is generally initiated to the original payment method within 5β10 business days. Your payment provider may require additional time to post the credit.
Important Notice
Do not send merchandise to the registered business address without receiving return instructions first.
The Lenverraβ’ brand and the Lenverra online store are owned and operated by Huanlu (Shenzhen) Brand Management Co., Ltd.