01 · SCOPE

Who this policy applies to.

This Privacy Policy applies to Lenverra™, lenverra.com, customer-service communications, online orders, and related shopping interactions. The Lenverra™ brand and the Lenverra online store are owned and operated by Huanlu (Shenzhen) Brand Management Co., Ltd.

02 · INFORMATION WE COLLECT

Information needed to operate the store.

• Name, email address, phone number, billing details, and shipping address.
• Order details, selected products, payment status, and delivery information.
• Customer-service messages and information you choose to provide.
• Device, browser, approximate location, and website usage information.
• Cookies and similar technologies used to operate the website.

03 · HOW WE USE INFORMATION

Information used with a clear purpose.

We may use information to process and fulfill orders, arrange shipping, provide support, communicate about purchases, prevent fraud and abuse, maintain website security, improve products and services, and meet accounting or legal obligations.

We do not use customer information for purposes unrelated to the operation, protection, or improvement of the Lenverra store without an appropriate legal basis or customer choice where required.

04 · SERVICE PROVIDERS

Partners that help fulfill your order.

Relevant information may be shared with payment processors, Shopify, shipping carriers, fulfillment providers, hosting providers, analytics services, customer-support systems, and fraud-prevention providers when needed to provide their services.

05 · YOUR CHOICES

Questions about your information.

Depending on applicable law, you may request access to, correction of, or deletion of certain personal information. You may also unsubscribe from promotional messages using the instructions included in those messages.

06 · RETENTION AND CONTACT

Contact our privacy support team.

We retain information as reasonably necessary for order fulfillment, customer support, legal compliance, dispute resolution, and business records. Privacy questions may be sent to service@lenverra.com.